Terms and Conditions Winnmy – Complete Platform Usage Guide for Malaysia Members

Welcome to Winnmy. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you as the user ("Member") and Winnmy as the platform operator. These Terms govern the entire use of the website, mobile app, and all services provided by Winnmy.

By accessing the Winnmy website, downloading or using our app, registering a new account, or using any of the services we offer — you expressly and implicitly agree to be bound by all terms, conditions, policies, and guidelines contained in this document and in the Privacy Policy ours.

If you disagree with any part of these Terms, you are not permitted to use the Winnmy platform. Winnmy reserves the right to update or modify these Terms at any time without prior notice — it is your responsibility to review this page periodically.

Winnmy only permits individuals who meet the following requirements to register and use the platform:

• At least 18 years on the registration date or subject to the minimum age requirement stipulated by applicable local laws, whichever is higher.
• Have full legal capacity to enter into a binding agreement under Malaysian law.
• Not registering as an agent, representative, or on behalf of another person without written authorization from Winnmy.
• Not appearing on any list of individuals or entities prohibited by Winnmy or any relevant regulatory body.
• Not using VPN services, proxies, or any method to conceal your actual location in order to bypass geographic restrictions enforced by Winnmy.

Each individual is only permitted to register one account only at winnmy. Owning multiple accounts ("multi-account") is strictly prohibited and may result in the closure of all associated accounts and freezing of balances.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, and valid phone number. Winnmy reserves the right to request additional documents for identity verification purposes at any time.

• You are solely responsible for maintaining the confidentiality of your account password.
• All activity that occurs through your account is your responsibility, whether or not you have authorized another party.
• Notify the Winnmy support team immediately if you suspect unauthorized access to your account.
• Winnmy is not responsible for any losses arising from your failure to keep your account credentials secure.
• Personal information provided during registration must be your real name as it appears on your official identification document.

Winnmy supports a range of popular local payment methods including bank transfers via FPX, Touch 'n Go eWallet, GrabPay, and other methods displayed on the platform. All deposits and withdrawals are processed in Malaysian Ringgit (RM) unless otherwise stated.

• Minimum and maximum deposit amounts are subject to the selected payment method and your current account verification level.
• Deposits are generally credited to your account within the stipulated timeframe depending on the payment method — some methods such as FPX are processed instantly.
• Withdrawal requests are processed according to the schedule set by Winnmy. The first withdrawal requires full KYC verification to be completed before it can be processed.
• Deposited funds may only be withdrawn to the same payment method used during deposit ("same-source withdrawal policy").
• Winnmy reserves the right to request supporting documents to verify the source of funds for withdrawals exceeding certain limits.

Winnmy offers a variety of bonuses and promotions to members from time to time. Each bonus offer has its own specific terms stated alongside the offer, including rollover/wagering requirements, minimum bet limits, eligible games, and validity period.

• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met.
• Winnmy reserves the right to cancel any bonus or promotion if there is evidence of misuse, fraud, or attempts to exploit the bonus system.
• Only one welcome bonus is permitted per new member, per device, per IP address, and per residential address.
• If your bonus funds and cash are combined in your account, any withdrawal made before the rollover requirements are met will result in the deduction of the relevant bonus portion.
• Promotions advertised by third parties are not necessarily valid and will not be honored by Winnmy unless officially confirmed through the platform.

All games available on the Winnmy platform are subject to their respective game-specific rules provided by the game suppliers. The following general rules apply across all games:

• All games use a randomly generated number generator (RNG) that has been independently verified. Winnmy does not modify or influence game outcomes.
• In the event of a technical disruption during a game session, Winnmy will review the session recording and resolve the dispute based on data stored on the server.
• Outcomes from the random number generator or Live Casino dealers are final and cannot be disputed unless a verified technical error is proven.
• Winnmy reserves the right to suspend or cancel a game session under exceptional circumstances such as serious technical disruptions or system failures that affect the integrity of the game.
• Using assistance software, automated bots, external calculation algorithms, or any third-party tools to gain an advantage in games is strictly prohibited and may result in account closure and fund freezing.

The following activities are strictly prohibited on the Winnmy platform and may result in account closure and legal action:

• Using a credit card, bank account, or e-wallet that does not belong to you to make deposits or withdrawals.
• Any form of money laundering or attempt to use the Winnmy platform for such purposes.
• Owning or using more than one Winnmy account — including accounts registered using another person's information.
• Attempting to hack, breach, or disrupt the technical systems of the Winnmy platform.
• Sharing or selling your account to another party, or allowing others to use your account.
• Any attempt to manipulate games, exploit software bugs, or take advantage of system vulnerabilities for unfair gain.
• Using a VPN or proxy to access the platform from a restricted region.

Winnmy reserves the right to suspend, restrict, or close any member account — with or without prior notice — under the following circumstances:

• Violation of any terms stated in this document.
• Failure to provide the requested identity verification documents within the stipulated timeframe.
• Suspected fraudulent activity, hacking, or money laundering.
• Directives from regulatory bodies, courts, or relevant authorities.
• Violation of responsible gaming policies — including evidence that a member is using funds that do not belong to them for gambling.

Members may also close their account at any time by contacting the Winnmy support team. If an account is closed at the member's request and there are no outstanding balances, any available cash balance (excluding bonuses) will be returned within the stipulated timeframe.

To the extent permitted by applicable law, Winnmy is not liable for:

• Any financial losses incurred as a result of game outcomes — all games carry financial risk.
• Service disruptions caused by circumstances beyond our control (force majeure), including natural disasters, internet outages, or external cyberattacks.
• Any losses resulting from a member's negligence in safeguarding their account credentials.
• Actions or omissions by third parties including payment providers, game suppliers, or technical infrastructure providers.
• Content on third-party websites that may be linked to the Winnmy platform.

Winnmy takes the protection of members' personal data seriously. The collection, use, and disclosure of your personal information is governed entirely by Winnmy Privacy Policy which forms part of this Terms document.

A summary of Winnmy's commitment to your data:

• Your personal data is used solely for account management, identity verification, payment processing, and service improvement.
• Winnmy does not sell or share members' personal data with third parties for marketing purposes without your consent.
• All data is stored on servers protected by 256-bit SSL encryption with strictly controlled access.
• You have the right to request access, correction, or deletion of your personal data — subject to record-keeping requirements for legal compliance purposes.

Winnmy reserves the right to modify, add, or remove any section of these Terms and Conditions at any time. Changes take effect immediately upon being posted on this page.

For significant changes, Winnmy will endeavor to notify members via email or in-account notifications. However, it remains your responsibility to review this page periodically. Continued use of the Winnmy platform after any changes are posted constitutes acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, the Winnmy support team is ready to assist you:

• Via the Live Chat available 24/7 on the winnmy platform.
• Via email to the address listed at the bottom of this page.
• Via the FAQ for the most frequently asked questions.

Please provide your account number and query details clearly to help speed up the response process from our team.